Shipping & Orders
Please double-check your shipping address before you place your order. Once a package leaves our hands and is scanned in by the carrier, it's in their custody, disputes for lost, stolen, or damaged packages need to be filed with them directly. We'll help however we can, but we can't control what happens in transit.
We've put an address validator at checkout to catch most mistakes before they happen.
How long does shipping take?
Orders ship within 10–20 business days of purchase unless the piece is marked as a pre-order or a made-to-order run.
Everything ships from College Station, Texas.
United States
- Texas and surrounding states: 1–3 business days
- Everywhere else in the US: 2–5 business days
International
- 7–21 business days
Transit times are estimates from the carrier, not guarantees. Holidays and weather push them out.
Do you offer free shipping?
Free standard shipping on all US orders. No minimum.
International shipping is set at a flat rate of $15 USD.
Do you ship internationally?
Yes. Enter your address at checkout and available rates will show.
International addresses must be written in English. Local carriers frequently return packages they can't read.
We can't currently ship to countries restricted by US export regulations. If your country isn't available at checkout, that's why.
Will I be charged customs fees or duties?
Possibly. Many countries charge import duties, VAT, or handling fees before releasing a package. These are set by your government, not by us, and they're the customer's responsibility.
We can't calculate, prepay, or reimburse them. Check with your local customs office if you want an estimate before ordering.
If your package is held at customs, watch your mail and email for a notice, and contact your local post office. Most clear within a week or two.
How do I track my order?
You'll get a confirmation email with tracking as soon as your order ships. You can also check status through the link in your original order confirmation.
My tracking number isn't moving.
Tracking numbers generate the moment a label is printed, which is usually before the package is physically picked up. Give it 1–3 business days for the first carrier scan.
It's been a while and my order hasn't arrived.
If it's been more than 7 business days (US) or 21 business days (international) since shipping, start here:
- Check tracking for the most recent scan.
- Contact the carrier directly — they often have detail that isn't public on the tracking page.
- Check with your local post office. Packages get held for pickup more often than you'd think.
If tracking hasn't updated in over 14 days, the package may be lost. Email us at madebymeierofficial@gmail.com and we'll do what we can.
One thing to know up front: our runs are numbered and limited, and we don't restock. If a lost package can't be recovered and your size is gone, we'll refund you rather than substitute something you didn't order.
My package says delivered but I don't have it.
Carriers mark packages delivered early more often than they should.
- Give it 3–5 business days. It usually turns up.
- Check with neighbors, building managers, and anywhere the carrier might leave a package out of sight.
- File a claim with the carrier. They can pull GPS data from the delivery scan.
We're not responsible for packages after carrier handoff, but email us and we'll help you push on the claim.
My package was returned to sender.
Email madebymeierofficial@gmail.com and we'll either reship it or issue store credit for the item value. Return shipping and reshipment costs are the customer's responsibility, and original shipping fees aren't refundable.
Most returns happen for one of three reasons:
- Incorrect or incomplete address
- Multiple failed delivery attempts
- Address listed as vacant
All three are avoidable at checkout. Please read your address back before you confirm.
I entered the wrong address or picked the wrong size.
Email us immediately at madebymeierofficial@gmail.com. If the order hasn't shipped, we can usually fix it. Once a label is printed we can't change anything.
Include your order number and what needs to change.
Can you combine two orders into one shipment?
No. Each order ships separately.
I didn't get an order confirmation email.
Check spam and promotions first. If there's nothing after an hour, the order likely didn't go through.
Email us with the name and address you used and we'll confirm whether it processed. If you think you mistyped your email, send us your order number and we'll resend the confirmation.
My item arrived damaged, defective, or incorrect.
If the box arrived visibly damaged, file a claim with the carrier first.
If the box was fine but the item is defective, incorrect, or missing, that's on us. Email madebymeierofficial@gmail.com within 14 days of delivery with photos and your order number, and we'll sort out a replacement or refund.
How do I reach you?
Email madebymeierofficial@gmail.com.
Include as much as you can — name on the order, order number, order date, and what's going on. It gets you a real answer faster than a one-line message does.
We're a small operation, so give us a business day or two to respond.